Spinaru
Spinaru – Casino failed to implement a permanent self exclusion across sites that share their liscense Ruling. Found for the Casino - There is no published requirement that requires Curacao licensed operators to carry over self-exclusions to other properties on the license. Read our Spinaru. Spinaru is a reasonably new online casino that gives out attractive offers to their players. Grab 100% match bonus up to €800 plus 20 free spins. So if depositing €400, you get to play with double your deposit. Try Spinaru's great new site now! Spinaru.com is owned and operated by HighWeb Ventures N.V. 125776), of E-Commerce Park Vredenberg, Curacao. Financial transactions are managed by Highweb Services Limited (reg. HE326836) of 64 Agiou Georgiou Makri, Anna Maria Lena Court, Office 201, 6037 Larnaca, Cyprus. Spinaru Casino first came onto the market in 2019. So when it comes to online casinos, this one is the new kid on the block. When you first sign up, you can get up to $/€400 in bonus money to play with, and 20 free spins that have no wagering requirements.
Ruling
Found for the Casino - There is no published requirement that requires Curacao licensed operators to carry over self-exclusions to other properties on the license.
Read our Spinaru Casino Review.
Player's Complaint
I opened an account with spinaru on 18.05.19. Due to my gambling being out of control I emailed Spinaru on June 3rd 2019 and requested that my account be self excluded permanently and specified I had a gambling problem. I tried to do this myself on the site but found there was no facility to do so. It took many attempts to finally have my account closed as they kept responding and prolonging my attempt to close the account.
On August 27th 2020 I opened an account with dinospin unaware that this was on the same network as the account the previous year. Again my gambling got out of control and on the 19th September 2020 I self excluded permanently from this site.
On 21st of September some 2 days later I opened an account with 1mybet and in the space of a few hours managed to gamble alot. Whilst looking for a way to self exclude on this site I noticed that it was managed and run by HIGHWEB services limited the same company as dinospin and also spinaru.I contacted Spinaru via email on September 25th and the conversation went as follows...
Fri 25/09/2020 17:38
Hi could you please tell me what type of support you offer with regards to responsible gaming. If a customer requests a permanent self exclusion due to problem gambling what measures do you take. When i click on your seal it brings me to your main company which is listed as highweb ventures nv. Are players who request self exclusions excluded across your brand
Hello [EDIT],
Thank you for contacting us!
A player can make self-exclusion on the Spinaru casino for any period (from a few hours to a few years), can ask the Support team to block the account permanently or ask to block all the active accounts on all brands that are owned and operated by Highweb Services Limited for any period (for example, for one year or forever). However, a player still will be able to open a new account as our license doesn't provide for blocking future accounts, however, we have terms that a player should not make an account if heshe has gambling issues and, also, we can block the new account at any time if other accounts are blocked with the reason of gambling problems.
In case of any questions, we are right here for you :)
For reference, your Ticket ID is [EDIT]
Kind Regards,
Fri 25/09/2020 18:05
Hi can you just clarify that if a permanent self exclusion is requested due to compulsive gambling then you would place that block on all sites under your brand?
Regards
Date: 25/09/2020 18:03 (GMT 00:00)
Subject: Re: Responsible Gaming
Hello [EDIT],
Thank you for contacting us!
A player can make self-exclusion on the Spinaru casino for any period (from a few hours to a few years), can ask the Support team to block the account permanently or ask to block all the active accounts on all brands that are owned and operated by Highweb Services Limited for any period (for example, for one year or forever). However, a player still will be able to open a new account as our license doesn't provide for blocking future accounts, however, we have terms that a player should not make an account if heshe has gambling issues and, also, we can block the new account at any time if other accounts are blocked with the reason of gambling problems.
In case of any questions, we are right here for you :)
For reference, your Ticket ID is [EDIT]
Kind Regards,
---
1 Response
Hi harmo47 - welcome to ThePOGG.com!
Unfortunately there is nothing we can do to assist you in this situation. You have chosen to play with multiple operators running on what is a weak license. There is nothing that requires this operator to carry over self-exclusions to other properties on their license.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.
Sorry we could not be of further help.
ThePOGG
Spinarak
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- Website https://spinaru.com
- Software 1x2Games, Booming Games, Elk Studios, Endorphina, Habanero, iSoftBet, Microgaming, Mr. Slotty, Multislot, NextGen Gaming, Playson, Pragmatic Play, Betconstruct, ZEUS PLAY, Ezugi, Red Tiger Gaming, The Hawk Game Suite
- Withdrawal Limit $10.000 per month
- Casino Type Instant Play, Mobile
- Currencies Euros, Denmark kroner, Norwegian kroner, Canadian dollars, New Zealand dollars, US dollars, Australian dollars
- Languages English
- Licences Curacao
- Owner HighWeb Ventures N.V. Casinos
- Established 2019
- Contact Email
Spinaru Casino Rating
Games Available:
Slots, Roulette, Video poker, Bingo, Blackjack, Baccarat, Craps, Scratch cards, Keno
Deposit Methods:
Spinrite Yarn
Withdrawal Methods:
Welcome Bonus
200% up to $400 + 20 bonus spins!
Devices:
Andorid, Ipad, Iphone, Windows
percent
speed
Limit
Pros of Spinaru Casino
- Mobile-friendly
- Multiple providers to choose from
- SSL-encrypted
- Games proven fair
Cons of Spinaru Casino
- Several country restrictions
- Live chat not available 24/7
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